Let's build the future together! We are hiring!

Ikue is the world’s first purpose-built CDP for telcos to help you deliver world-class customer experiences and drive growth. See how intelligence is architected into value-accelerating features using decades of data science and telecoms expertise.

Ikue's mission is to help telcos deliver exceptional customer experiences that grow customer lifetime value

Position Title: Sales Analyst – Global Team

Department: Sales & Business Development

Reports To: Sales Director

Location: [Cape Town/Remote]

Position Overview:

We are seeking a highly organised and proactive Sales Assistant to join our dynamic Global Sales Team. The ideal candidate will support the Regional Sales Directors and the broader sales team by managing administrative tasks, coordinating communication, and ensuring the smooth execution of sales operations on a global scale. This role requires excellent organisational skills, attention to detail, and the ability to prioritise tasks in a fast-paced environment.

Key Responsibilities:

Sales Support: Assist the Regional Sales Directors, Business Development Team and Global Sales Team with day-to-day administrative tasks, including managing calendars, preparing reports, and organising meetings and travel arrangements.

Customer Relationship Management (CRM): Maintain and update CRM systems with accurate customer data, track sales opportunities, and monitor sales pipeline progress.

Sales Reporting & Analytics Compile and generate regular sales reports, monitor sales performance metrics, and provide insights to support decision-making.

Market Research: Assist with research on market trends, competitors, and potential clients to support sales strategies and identify new business opportunities.

Event Coordination: Help organise and coordinate sales meetings, trade shows, and global events, including logistics, materials preparation, and follow-up actions.

Communication & Coordination: Act as a point of contact between the sales team, customers, and internal stakeholders. Facilitate smooth communication across teams, regions, and departments.

Documentation & Filing: Maintain accurate and up-to-date sales files, records, and contracts, ensuring compliance with company policies

Key Requirements:

Education: High school diploma required; higher degree in Business Administration, Sales, or a related field preferred.

Experience: Minimum of 5 years of experience in a sales support or administrative role, preferably within a global or international context.

Skills & Competencies:

Organisational Skills: Strong ability to manage multiple tasks, prioritise effectively, and meet deadlines.

Attention to Detail: Ability to maintain a high level of accuracy in all aspects of work, from data entry to report generation.

Communication: Excellent written and verbal communication skills. Comfortable interacting with a variety of stakeholders at all levels.

Technical Proficiency: Proficient in Microsoft Office Teams, Sharepoint and CRM software (e.g., Salesforce, HubSpot). Experience with data entry and analysis.

Problem-Solving: Proactive approach to troubleshooting and resolving issues in a timely and efficient manner.

Cultural Awareness: Ability to work with diverse teams and clients across different regions and time zones.

Desired Attributes

Team Player: Collaborative and willing to support colleagues to achieve team objectives.

Adaptability Ability to thrive in a dynamic environment, adjusting to changing priorities and global requirements.

Customer-Focused: Strong understanding of the importance of customer relationships and a commitment to providing excellent service.

We value your personality and passion! For us, personality and passion come before education. Your difference is your strength, and you will always be supported and looked after by your Ikue family. You will take responsibility for your own work, and a choice to work in the office or remotely.

If this sounds like you, then you know what to do

We look forward to receiving your application. Good luck from your future
colleagues